These terms set out how your rajcuan account works, what we expect from you, and what you can expect from us — covering everything from how you open an account to how transactions through DANA, GoPay, and QRIS are handled. Read through each section before using the platform; your continued access means you have reviewed and accepted these conditions as they apply in eligible regions where local law permits.
Account Access Rules
Transaction Terms
DANA · GoPay · QRIS Coverage
Support & Dispute Paths
KEBIJAKAN DAN YURISDIKSI
How These Terms Apply to Your Account
These terms govern your use of the rajcuan platform and apply from the moment you open an account. They cover account registration, deposit and withdrawal activity, game access, and all interactions with our support team. Availability of the platform and its features — including payment via DANA, GoPay, and QRIS — depends on local law and is accessible only in eligible regions where use is permitted. Where a specific term or condition cannot be enforced under applicable law in your jurisdiction, the remaining terms continue to apply in full. We may update these terms when platform conditions change; the version shown on this page reflects our current policy, and the current state of any update is visible in your account dashboard after login. By accessing any part of the platform — including the lobby, transaction pages, or support channels — you confirm that you have read these terms, that you are of eligible age under your local law, and that you are accessing the platform from a region where it is lawfully available. If you are unsure whether access is permitted in your area, check with local authorities before proceeding. These terms do not constitute legal advice and should not be read as a guarantee of any specific outcome.
DANA
Deposits and withdrawals via DANA are subject to these terms. Transaction records are logged to your account and available for review from the payment history section after login.
GoPay
GoPay transfers follow the same account-linked process. Every GoPay transaction is tied to your registered account and traceable through the transaction log.
QRIS
QRIS payments are processed through your account wallet. Scan-to-pay actions are recorded in real time and reflected in your account balance once confirmed.
RUANG LINGKUP KETENTUAN
What Falls Inside and Outside This Policy
Not every interaction on the platform falls under the same set of rules. This section clarifies which areas of your experience these terms directly govern and where separate policies or third-party conditions apply. Knowing the scope helps you direct questions to the right channel — whether that is our support team, your e-wallet provider, or the relevant game studio.
Account Access
Your account registration, login credentials, identity verification steps, and account status are fully governed by these terms. Any dispute about access or account suspension is handled directly through our support team.
Transactions
All deposits and withdrawals through DANA, GoPay, and QRIS are covered here. The transaction log in your account is the authoritative record; discrepancies are raised via live chat or our help desk.
Site Content and Games
Game content from studios such as PG Soft, Spadegaming, CQ9, and JDB operates under each provider's own game rules. These terms cover your access to that content, not the internal mechanics of individual titles.
Third-Party Services
Your e-wallet provider — DANA, GoPay, or QRIS — operates under its own terms of service. We are not responsible for processing decisions, fees, or limits set by those services independently of your rajcuan account.
HAK DAN TINDAKAN ANDA
Actions Available to You Under These Terms
These terms are not one-directional. You have concrete actions available whenever you need to review your records, correct information, or raise a concern. Your transaction history — including every DANA, GoPay, and QRIS movement — is accessible from the payment section of your account at any time after login. If any entry looks incorrect, the process to flag it starts there: copy the transaction reference shown in the log and bring it to live chat or email support. For account details such as your registered contact information, the update path is in your account settings; follow the fields and verification steps shown there. If you want to understand how a specific term applies to your situation, our help desk team can walk through the relevant section with you. We aim to respond to written queries through the support channels listed on this page.
Review Your Records
Your full transaction log is available in the payment history section after login. Each entry shows the method used — DANA, GoPay, or QRIS — the amount, and the timestamp.
Correct Account Details
Contact and information can be updated through your account settings. Follow the verification steps shown in those fields to confirm the change.
Raise a Question
For any question about how a term applies to your account, contact our support team via live chat or email. Reference the section of these terms you are asking about to speed up the response.
Request Support on a Dispute
If a transaction or account decision seems inconsistent with these terms, bring the transaction reference to our help desk. The team pulls up records directly and works through the detail with you.
JALUR BANTUAN KEBIJAKAN
How to Reach Us About These Terms
If any part of these terms raises a question — about your account, a specific transaction, or how a rule applies in your situation — our support team is the right starting point. Have your account details and any relevant transaction reference ready before you make contact; it lets the team pull up the right records without delay.
Live Chat
Start a live chat session from your account dashboard. The team has direct access to your transaction log, so bring the reference number from your payment history if you are raising a specific transaction question.
Email Support
Send a written query to our support email address listed in your account's help section. Include your account ID and the terms section you are asking about so we can respond with the specific detail you need.
Help Desk
For more involved questions — disputes, account status reviews, or clarifications about how these terms apply to your region — the help desk handles these directly and keeps a record of the correspondence in your account file.
KEAMANAN DATA DAN AKUN
How We Handle Your Data and Account Security
Your account security and the integrity of your transaction data are central to how we operate. Every login and payment action is logged against your account in real time, and that record is what our support team works from when you contact us. If you notice account activity you do not recognise, the fastest path is to contact live chat and reference the specific entry from your payment history.
Data Handling
Account data — including your registration details and transaction history — is stored and used to operate your account and respond to support requests. We do not share your personal details with unaffiliated third parties outside the scope of operating the platform.
Cookies and Session Data
We use session data to keep your account active and to remember your preferences within the platform. Cookie settings can be adjusted through your browser; some features may not work as expected if certain cookies are turned off.
Account Security
Your account credentials are your responsibility. We recommend a strong, unique password and advise against sharing login details. If you suspect unauthorised access, contact our support team immediately — do not wait to see if the activity continues.
Requesting Changes or Deletion
To request a change to your stored account data or to close your account, contact our help desk in writing with your account ID. We will confirm the steps required under these terms and applicable local law before processing any such request.
PERTANYAAN UMUM KETENTUAN
Common Questions About These Terms
These questions cover the points we hear most often about how these terms work in practice — from account access and transaction records to what to do when something does not look right.
Where can I find the current version of these terms?
The version on this page is always current. If terms are updated, the change takes effect from the date shown here. You can also check the policy section linked from your account dashboard after login to confirm the version that was active when you registered.
Do these terms apply to transactions made through DANA, GoPay, and QRIS?
Yes. All deposit and withdrawal activity through DANA, GoPay, and QRIS is covered by these terms. Your e-wallet provider's own terms also apply to how those wallets process the transaction on their end — these are separate and we do not control them.
What should I do if a transaction in my account history looks wrong?
Go to the payment history section in your account, copy the transaction reference for the entry in question, and bring it to live chat or email support. Our team accesses the transaction log directly and can review the record against what is shown on your account.
Can I update my account details after registration?
Yes. Contact and information can be changed through your account settings. Follow the fields and verification steps shown there. For changes that require identity confirmation, the instructions are displayed during the update process — complete them as shown.
Is access to rajcuan available everywhere in Indonesia?
Access depends on local law and is available only in eligible regions where use is lawfully permitted. If you are uncertain whether the platform is accessible in your area, we recommend checking with local authorities before opening or continuing to use your account.
How do I raise a formal question or dispute about how a term applies to my account?
Contact our help desk in writing through the support channels on this page. Include your account ID and reference the specific section of these terms you are asking about. The help desk keeps a record of the correspondence and responds with the detail relevant to your account situation.
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