rajcuan Privacy Policy: How We Handle Your Account Data
Your account data — including wallet transactions processed through DANA, GoPay, and QRIS — is handled under a clear, documented policy that you can review, question, or challenge through our support channels at any time. This page outlines what we collect, how it is used, and what practical steps you can take to manage your information.
Account Data Protection
DANA · GoPay · QRIS Transaction Records
Support-Backed Data Requests
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POLICY SCOPE STATEMENT
How rajcuan Collects and Uses Your Information
When you create an account with rajcuan, we collect the information you provide during registration — your contact details, login credentials, and any identity verification data required to activate wallet-linked services such as DANA, GoPay, and QRIS. Transaction records generated by deposits and withdrawals through these payment rails are logged against your account and retained as part of your financial history on the platform. We use this data to operate your account, process payment requests, and respond to support queries. When you contact our help desk, live chat, or email support, your transaction log is the primary reference our team uses to locate and verify your records — which means you spend less time re-explaining context and more time getting a resolution. We do not sell your personal information to third parties for marketing purposes. Data shared with payment processors — DANA, GoPay, or QRIS — is limited to what is required to complete the transaction you initiated. Access to your records within rajcuan is restricted to the teams that need it to deliver the services you use. Data is retained in line with our operational requirements and any obligations that arise under applicable local law. The full retention schedule and the conditions under which data may be deleted are described in the sections that follow. Availability of any service on rajcuan depends on local law and is accessible only where local law permits.
DANA transaction logs tied to your account
GoPay deposit and withdrawal records
QRIS payment confirmation history
Account registration and verification data
WHAT THIS COVERS
Where This Policy Applies
This policy covers all data processed through your rajcuan account — from the moment you register to each wallet transaction you initiate. Understanding what falls inside and outside this policy helps you know where to direct questions.
Account Access
All data you provide to create and maintain your rajcuan account — login credentials, contact details, and identity records used to link your DANA, GoPay, or QRIS wallet — falls fully within this policy.
Transaction Records
Every deposit and withdrawal processed through your account is logged and governed by this policy. These records are accessible through your account dashboard after login and form the basis of any support query you raise with our team.
Site Content and Cookies
Pages you visit on rajcuan, session cookies used to keep you logged in, and anonymised analytics that help us improve navigation are covered here. You can review cookie preferences in your browser settings at any time.
Third-Party Services
Payment processors such as DANA, GoPay, and QRIS operate under their own privacy terms once a transaction leaves our system. We are not responsible for how those platforms handle data on their end — review their respective policies for full detail.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data
You have several concrete options when it comes to the data rajcuan holds on your account. You can request a summary of the personal information associated with your profile — contact details, registered wallet identifiers, and transaction history — by reaching out through our live chat or email support channel. If any detail is incorrect, our support team can walk you through the steps to correct it directly in your account settings. If you want to raise a question about how your data is used, or ask us to review a specific record, our help desk pulls up your account history instantly so the conversation starts from a place of shared context rather than a blank slate. You can also request that certain data be removed, where removal does not conflict with our legal retention obligations or an open transaction. All data requests are handled through the same support routes listed on this page. There is no separate form required — your account login is enough to verify your identity and open the request.
Review Your Records
Log in to your account dashboard to see the transaction history and contact details we hold. For a complete data summary beyond what the dashboard shows, contact support directly and we will compile it for you.
Correct Account Details
If a name, contact detail, or wallet identifier on your account is wrong, go to account settings or raise it with live chat. Our team can confirm what is editable and guide you through the update.
Raise a Data Question
Any question about how a specific piece of your data is used — why it was collected, who can see it, how long it is kept — can be directed to our help desk. We aim to respond with a clear, specific answer rather than a generic policy reference.
Request Data Removal
Where local law and our retention obligations allow, you can ask us to remove data tied to your account. Submit the request through email or live chat with your account details, and our team will confirm what can be actioned and the expected timeline.
PRIVACY CONTACT ROUTES
Reach Us About Your Privacy
Three direct channels are available if you have a question about this policy, want to request your data, or need to flag a concern. Each route connects to a team that can access your account records, so your query is resolved against actual data rather than a generic reply.
Live Chat
Open the chat window from any page on rajcuan while you are logged in. A support agent can pull up your account record and address data questions in the same session.
Email Support
Send your query to our support address with your registered account details included. This is the recommended route for formal data requests that require a written response you can keep on file.
Help Desk
Our dedicated help desk handles account and privacy queries directly. Raise a ticket through your account dashboard and a member of the team will respond with a specific answer tied to your records.
DATA HANDLING STANDARDS
How We Protect and Retain Your Data
rajcuan applies consistent data handling practices across account registration, payment processing, and support operations. Here is a plain summary of what that looks like in practice across four areas.
Account Security
Your login credentials are stored using standard cryptographic methods. We do not store raw passwords. Access to account data within rajcuan is role-restricted — only teams with a direct operational need can view your records, and all internal access is logged.
Cookies and Session Data
We use session cookies to keep you authenticated while you navigate the platform and analytics cookies to understand how pages are used in aggregate. No individually identifying data is passed to analytics tools. You can manage cookie behaviour through your browser settings.
Data Retention
We retain account and transaction data for as long as your account is active and for any period required by applicable law after closure. If you request account deletion, we will confirm which records can be removed immediately and which must be held for a defined period under legal or financial obligations.
Policy Updates and Contact
When this policy changes in a material way, we will note the update date on this page. For any question about a change — or to request a copy of a previous version for comparison — contact our help desk through your account dashboard and we will respond with the relevant detail.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Policy
These are the questions we hear most often from account holders about how their data is managed on rajcuan.
What personal data does rajcuan collect when I register?
We collect your contact details, login credentials, and any information needed to link a supported payment wallet — DANA, GoPay, or QRIS — to your account. We also log transaction records for each deposit and withdrawal you initiate through those payment rails.
Can I see all the data rajcuan holds on my account?
Yes. Your account dashboard shows your transaction history and key profile details after login. For a complete summary that goes beyond what the dashboard displays, contact live chat or email support with your account details and we will compile and send it to you.
How long does rajcuan keep my transaction records?
Transaction and account data is kept for as long as your account is active. After closure, we retain certain records for the period required under applicable local law and financial obligations. Our help desk can tell you the specific retention period that applies to your account.
Does rajcuan share my data with third parties?
We do not sell your data to third parties. Data shared with payment processors — DANA, GoPay, QRIS — is limited to what is needed to complete the specific transaction you requested. Each processor handles that data under its own privacy terms.
How do I correct an error in my information?
Go to account settings to update details you can edit directly. For changes that require verification — such as a registered wallet identifier — raise the correction through live chat or our help desk and a support agent will guide you through the process.
Who do I contact if I want to request data removal or raise a privacy concern?
Use any of the three support routes on this page: live chat for immediate queries, email support for formal written requests, or the help desk for anything tied to your account record. Include your account details so the team can locate your data and give you a specific response.
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